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What is AquaCare Plus Tariff?

This tariff is specifically for domestic customers on a water meter, who may experience difficulty in paying the water bills.

The tariff has a higher annual standing charge while the charge per cubic metre is lower than the standard rate.

Are you eligible for AquaCare Plus

You could be eligible for AquaCare Plus if you or someone in your household receives any of the following benefits or tax credits:

  • Council tax benefit
  • Housing tax benefit
  • Income support
  • Income-Based Job Seeker's Allowance
  • Working Tax Credit
  • Child Tax Credit (except for families in receipt of the family element only)
  • Pension credit
  • Income Related Employment and Support Allowance Universal Credit

How to fill out the application form

To support your claim you will need to include copies of the following documentation where applicable with your completed application form:

Benefits or tax credits:

Please provide a photocopy of the latest notice of entitlement or award notice. This notice needs to be less than one year old for benefits and less than six months old for tax credits.

If you have lost your notice of entitlement or award certificate, you will need to contact the organisation that provides the benefit or tax credit to you in order to request a replacement before we can proceed with your application

Please be aware that if you chose to switch to this tariff, the change will take effect and be in place for 12 months minimum and you are unable to change to another tariff until that period has been completed.

If you think you qualify and would like to apply, please download an application form here