IWNL is prioritising the work we undertake during COVID-19 to make sure we keep your taps flowing, toilets flushing and providing you with a safe and reliable water supply.
We will continue to offer a great service, whilst keeping our teams and customers safe and we practice the following additional safety measures:
With the ongoing lockdown restrictions, many buildings may have become vacant. If taps are not in regular use it can affect the quality of the water. Therefore you must flush the system to maintain the standard and quality of your drinking water.
All water systems within the building should be flushed before it reopens , including showers, toilets and sinks.
This advice also applies to industrial units, construction sites and commercial buildings
Please refer here for guidance on recovering drinking water supplies in buildings.
Just a friendly reminder that only pee, poo and paper should go down the toilet. Anything else can cause major blockages in the sewers and could cause external flooding. Please help keep our sewers and your communities clear. Please click here for more information on keeping sewers clear.
During this time of uncertainty we do understand at times it can be difficult to manage your finances. If you're having problems paying your bills, please call us on 02920 028 711 to discuss alternative payment options. We can always help, but we won't know unless you tell us.
We have a range of services to support our customers who are identified as vulnerable, due to age, ill health or disability, whether that's on a short or long-term basis.
Some of the ways in which we can help are by:
For more information, please visit https://www.iwnl.co.uk/services/water-supply/individual-needs
There are many ways you can self-help, at any time of the day or night, by signing into your online account:
If you do still need to contact us, you can:
Many thanks for your cooperation and understanding, and from all of us at IWNL, please stay safe.