Help & Advice - IWNL

Customer Notice Please be aware that we will be performing system maintenance between 8:30pm and 10pm on Tuesday 4th August. You may be unable to log in to your online account during this time. You may also be unable to register for services during this time. We apologise for any inconvenience this may cause.

Extra Support With Paying Your Bills

We understand sometimes it can be difficult to pay for all your household bills. If you’re worried about paying your bills, or think you might need a little extra support, we are here to help – please let us know as soon as possible.

Priority Services Register

We understand that we have customers with vulnerabilities, so we have developed a range of free services to help make it easier for them.

WaterSure

We operate a special scheme known as WaterSure that is designed to reduce the effect that having a water meter has on vulnerable customers who use large amounts of water.

Reading Your Water Meter

Watch our helpful video on how to read your water meter simply and easily.

Paying Your Bill

We offer a choice of ways to pay your bill. This section will provide you with the information you need to select the best method for you.

Surface Water Drainage

Find out if you’re eligible for a surface water drainage rebate.

Our Guaranteed Standards

We set out our promises to you and the payments you may be entitled to if we fail to deliver on these standards.

Understanding Your Bill

Utility bills can sometimes be confusing. We have put together this helpful guide so you can see how your water bill is made up. If you have any questions please get in touch.